Refund Policy

A legal disclaimer

REFUND POLICY

Essence

Effective Date: June 12, 2026

At Essence, customer satisfaction is important to us. We take pride in carefully preparing every order and ensuring each product meets our quality standards.

Please review our refund policy before making a purchase.

1. ALL SALES ARE FINAL

Due to the personal nature of fragrances, body products, and cosmetic items, all sales are considered final.

For hygiene and safety reasons, we are generally unable to accept returns or exchanges on:

Opened fragrances
Used products
Sampled products
Personalized products
Engraved items
Custom fragrance creations

2. DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To assist with your request, please provide:

Your order number
Clear photographs of the product
Photographs of the shipping packaging
A description of the issue

After review, Essence may offer:

A replacement product
Store credit
A partial or full refund where appropriate

3. LOST OR STOLEN PACKAGES

Once an order has been transferred to the shipping carrier, delivery responsibility rests with the carrier.

If a package is marked as delivered but cannot be located, customers should first contact the shipping carrier.

Essence will make reasonable efforts to assist but cannot guarantee reimbursement for packages lost or stolen after delivery.

4. ORDER CANCELLATIONS

Orders may be cancelled only before processing begins.

Once an order has entered processing, production, packaging, engraving, or shipment preparation, cancellation requests may no longer be accepted.

Custom and personalized orders cannot be cancelled once production has started.

5. REFUSED SHIPMENTS

If a shipment is refused by the customer and returned to Essence, original shipping fees, return shipping fees, customs fees, and applicable handling charges may be deducted from any approved refund.